Privacy and Refunds - DollStreet Dreamers

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Privacy and Refunds

Doll Street Dreamers Privacy Policy:

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 613-914-4265 or edwina@dollstreetdreamers.com

Returns Policy:

There are no refunds on downloadable patterns. We will do all we can to help you get the patterns successfully.

Once a student has entered the classroom, there can be no refunds, unless a student has previously registered for the same class.

CREDIT for refunds
If a refund is authorized, it will be made using the same payment method used for the original purchase.

Payment methods:

We accept PayPal and credit cards as payment.

Please note: Prices are in US dollars.

Canadian orders are subject to sales tax. Payments made by check or money order must be made payable to “SERJ Inc.” If you purchase this pattern using a credit card your download link will show in blue on your invoice at final checkout. If you pay through PayPal you will need to follow the steps that are listed on the Thank You page that PayPal redirects you to after payment. The steps will also be on the verification letter you will receive. You can always re-download any pattern by viewing your past orders. Just sign in to your Doll Street http://webstore.quiltropolis.net/stores_app/eo_manage_account.asp?store_id=235&page_id=30">shopping account.


Hours: 9 a.m. to 5 p.m. Monday to Friday (Eastern time) Contact Email: Edwina@DollStreetDreamers.com